Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What materials are used in O'cloudy products?
We prioritize premium, sustainable materials including 100% organic cotton, hypoallergenic microfiber, and ethically sourced bamboo fabrics to ensure maximum comfort and durability.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day 'Cloud Comfort' guarantee. If you aren't completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
How do I care for my O'cloudy linens?
To maintain the softness of your items, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid using bleach or harsh fabric softeners.
Do you ship internationally?
Yes, O'cloudy ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
Are your products eco-friendly?
Sustainability is at our core. Our manufacturing processes use non-toxic dyes and water-saving techniques, and our packaging is 100% recyclable and plastic-free.